NTT to host Virtual Seminar & Next Wave of cloud-based contact centre Talk

Heads in the cloud: NTT to host Virtual Seminar & Next Wave of cloud-based contact centre Talk

As the digitalisation of business becomes more and more prevalent – with the urgency for transformation gathering even more momentum due to the restrictions and complications of the COVID pandemic – the necessity for companies to be able to remain connected and continue to communicate and provide a service to the customer, under any circumstances, is a vital component for any company serious about success under the new-normal of the 21-century.

Which is where the cloud-based contact centre comes in. A cloud-based contact centre is best described as a customer communications hub that is not dependent on a physical location. This means a company’s communication network, software and data are all hosted ‘in the cloud’ by a service provider and all that is needed to access the centre is a computer or a smartphone.

This way the cloud software becomes the contact centre, where customer service representatives can communicate and assist customers, with full access to their information, with a personal and professional service, no matter the location – 24 hours a day.

As is often the case with the rise of new technologies, many organisations struggle to stay up-to-date with the potential of the innovation or its positive impact on a business’s ability to generate profit.

To help combat this and spread knowledge on this crucial new functionality, NTT, a leading, global technology services company that specialises in empowering clients and helping them achieve their digital transformation goals, is hosting a special seminar about cloud contact centres, dubbed The Future of Work Talk: Next Wave of Cloud Contact Center.

Next Wave of Cloud Contact Center Talk will be moderated by Mr. Voravit Muensri, Head of CX&CC, NTT Thailand  & the special guest  in Virtual talk :       

  1. Ms. Wanthipa Wonsamut, Business Group Lead (Modern Work) , Microsoft Thailand 
  2. Mr. Rangsit Ngarmpornprasert, Solution Sales Lead (Modern Work), Microsoft Thailand
  3. Mr. Kulachart Ngernpermpoon Country Manager, Genesys Thailand

Your organization is able to expand the possibilities of your business with the integration of a personalised cloud-based contact centre solution that allows you to respond to modern customer demands in an instant.

The Future of Work Talk: Next Wave of Cloud Contact Center will take place at 9am on 23 April 2021. Please click here to register, or here for more information about NTT’s cutting-edge cloud contact centre solutions.

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