Heads in the cloud: NTT to host Virtual Seminar & Next Wave of cloud-based contact centre Talk
As the digitalisation of business becomes more and more prevalent – with the urgency for transformation gathering even more momentum due to the restrictions and complications of the COVID pandemic – the necessity for companies to be able to remain connected and continue to communicate and provide a service to the customer, under any circumstances, is a vital component for any company serious about success under the new-normal of the 21-century.
Which is where the cloud-based contact centre comes in. A cloud-based contact centre is best described as a customer communications hub that is not dependent on a physical location. This means a company’s communication network, software and data are all hosted ‘in the cloud’ by a service provider and all that is needed to access the centre is a computer or a smartphone.
This way the cloud software becomes the contact centre, where customer service representatives can communicate and assist customers, with full access to their information, with a personal and professional service, no matter the location – 24 hours a day.
As is often the case with the rise of new technologies, many organisations struggle to stay up-to-date with the potential of the innovation or its positive impact on a business’s ability to generate profit.
To help combat this and spread knowledge on this crucial new functionality, NTT, a leading, global technology services company that specialises in empowering clients and helping them achieve their digital transformation goals, is hosting a special seminar about cloud contact centres, dubbed The Future of Work Talk: Next Wave of Cloud Contact Center.
Next Wave of Cloud Contact Center Talk will be moderated by Mr. Voravit Muensri, Head of CX&CC, NTT Thailand & the special guest in Virtual talk :
- Ms. Wanthipa Wonsamut, Business Group Lead (Modern Work) , Microsoft Thailand
- Mr. Rangsit Ngarmpornprasert, Solution Sales Lead (Modern Work), Microsoft Thailand
- Mr. Kulachart Ngernpermpoon Country Manager, Genesys Thailand
Your organization is able to expand the possibilities of your business with the integration of a personalised cloud-based contact centre solution that allows you to respond to modern customer demands in an instant.
The Future of Work Talk: Next Wave of Cloud Contact Center will take place at 9am on 23 April 2021. Please click here to register, or here for more information about NTT’s cutting-edge cloud contact centre solutions.